Use n8n to handle WhatsApp customer chats
An n8n agent can read WhatsApp inquiries, look up information, check availability, and record and answer messages.
- What they did
- They built an n8n automation for customer WhatsApp conversations. It can search for answers, look at the calendar, save each exchange in Sheets or Notion, and send responses by WhatsApp and email. The workflow is set to run without extra manual handling described.
- How it went
- The business can now process WhatsApp customer messages automatically. The source does not give any figures or other measured outcomes.
- Tips
- Add a review step for actions that commit to a booking or send a final reply. Make sure the knowledge source, calendar, and logging tool are all connected before you rely on it.
Try it yourself with n8n
Set up an n8n workflow for my [type of business] that manages incoming WhatsApp messages from customers. When a message arrives, search [knowledge source] for the best answer, check [Google Calendar] for open times, and save the conversation to [Google Sheets or Notion]. Prepare a reply for WhatsApp and a copy for email to [address], then stop and ask me to approve any final action before it goes out or any reservation is locked in.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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