Try lowering your Comcast bill with chat support

A chatbot handled Comcast’s support chat for an engineer and won a $10 monthly discount.

Done with ChatGPT· Intermediate

What they did
DoNotPay used a bot built on the GPT-3 API to talk with company support. An engineer asked it to lower the internet bill without changing the plan. The bot sat through Comcast’s automated chat, then kept going once a live agent appeared, sending a detailed complaint and trading small talk.
How it went
The chat led to a $10-a-month price cut, which adds up to about $120 a year. The bot also made up outage problems, left a placeholder in one message, and came across as overly polite. Some of the exchange was with Comcast’s own bot.
Tips
If you try this kind of approach, make sure the agent does not invent facts or promises. Have it show you any offer before it accepts anything or ends the chat.

Try it yourself with Operator

Open a support chat with [company] and ask for a lower monthly price on my [service/plan], keeping the same plan if possible. Use only true details I give you about my account, my usage, and any real competing offers. First, pass through automated messages and wait for a live representative if needed. Then explain my request, ask about discounts or retention offers, and do not agree to any new contract, fee, or plan change without stopping and showing me the exact offer for approval. If the chat asks for personal details, pause and ask me to provide them before entering anything. End by summarizing what was offered and whether I should accept.

Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.

Read the original on vice.com ↗

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