Build a multilingual voice desk for support requests
Anker used AI voice agents to answer support calls about products, warranties, and returns in several languages across its global markets.
- What they did
- Anker moved its worldwide customer support onto AI voice agents. Those agents took care of product help, warranty issues, and return requests, and the same setup was used across its international markets. The example does not describe the internal workflow or any specific integrations.
- How it went
- The company said the system delivered natural-sounding conversations at enterprise scale without hiring for nonstop multilingual coverage. No Anker-specific volume or savings figures were provided.
- Tips
- A similar setup should be grounded in clear policy documents and include a human fallback for uncertain or sensitive cases. Test the main support paths in every language before launch.
Try it yourself with Lindy
Set up a voice agent for [company] that answers support calls about [products], [warranties], and [returns] in [languages]. Use [policy source] to guide replies, collect [name/order number/problem summary], and pass anything unclear or sensitive to [team/contact]. Before the agent performs any refund, cancellation, return submission, or other irreversible step, stop and ask for my approval. First show me example conversations for each case, then wait for my go-ahead before it goes live.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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