Build a WhatsApp reservation agent for a restaurant
They set up a WhatsApp agent that handles booking chats for a local restaurant and paired it with a staff dashboard.
- What they did
- They built a custom WhatsApp flow for a neighborhood restaurant so customers could ask about the venue, check openings, and make reservations in one chat. The agent also sent booking reminders and follow-up thank-you messages. On the back end, they added a web app for staff to review reservations, inspect the table map, and see which booking sits at which table.
- How it went
- They have one restaurant that pays for the service. The hardest part has been finding customers: after 1,000+ cold emails, most restaurants ignored the offer or turned it down.
- Tips
- This is a good fit if you already have a restaurant partner or another warm lead. Make the agent pause for human approval before it sends any confirmation, especially if the booking details change.
Try it yourself with n8n
Create a WhatsApp reservation assistant for [restaurant name] that can answer common questions about hours, menu, address, and policies; check open slots against [booking system / spreadsheet / calendar]; and draft booking confirmations for [party size] guests. If a message would confirm, modify, or cancel a reservation, stop and show me the exact text plus the reservation details for approval before sending. Also help me test the full flow end to end with a sample booking.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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