Turn a photo and receipt into a refund email
An agent can match a receipt in Gmail, extract purchase details, and write a refund request for you to review.
- What they did
- A user uploaded a photo of pants with holes wearing through the fabric and asked Claude Cowork to help with a J.Crew refund. Because it was linked to Gmail, the agent looked for a matching receipt from PayPal or J.Crew, pulled out the order reference and buying date, then prepared an email to customer service. The user checked the facts and wording before sending anything.
- How it went
- The agent produced a refund request that included the purchase details and the clothing defect, ready for approval. No time savings were reported, and the outcome of the refund request was not given.
- Tips
- Before sending, remove anything in the draft that you cannot verify yourself, including statements based on other customers’ experiences. If multiple receipts fit the search, use the date or total to narrow it down.
Try it yourself with Claude Cowork
I want to request a refund for [item] because [short description of the issue]. Look through my Gmail for the receipt from [store or approximate date], pull out the order reference and buy date, and write a polite email to [support email if known]. Keep it as a draft and wait for my approval before sending or submitting anything.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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