Auto-reply to WooCommerce support emails with order checks

Use OpenClaw to read store emails, look up WooCommerce orders, and draft replies with status or tracking details for review.

Done with OpenClawยท Intermediate

What they did
A self-hosted OpenClaw agent ran on a VPS with WordPress and WooClaw-Lite skills, which let it check orders, find products, and read store status. An Agentmail inbox triggered the agent through a webhook whenever a new message arrived. The system prompt told it to inspect the order, answer in the same email thread, and route refunds or complaints to a human; a separate manual mode handled bulk confirmations.
How it went
In the example, a shipping-status message was answered with tracking and delivery information. The batch flow for orders still processing was described as saving 20-30 minutes of dashboard work, but there were no measured results from a live store.
Tips
Use a WordPress account with limited permissions and protect the webhook with a token so only Agentmail can call it. The setup needs Docker and at least 2 GB of RAM on the VPS.

Try it yourself with OpenClaw

Monitor the inbox for [store support email address] and handle new customer messages about [WooCommerce store name]. For each email, identify the order by [order number or customer email], check WooCommerce for the latest status, and draft a reply with the relevant order details. If the message mentions a refund or complaint, mark it for a person to review. If an order is still processing, prepare a confirmation message but pause and ask me to approve it before sending anything. Show me each draft and stop after you have covered all messages from the last [number] days.

Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.

Read the original on hostinger.com โ†—

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