Use Lindy for support triage and daily briefings
A productivity tool used Lindy to handle routine support, while a founder used it for morning briefings and calendar conflict checks.
- What they did
- A bootstrapped productivity tool set up a Lindy agent on Claude to watch incoming support requests around the clock. It answered common tickets on its own, while people on the team kept an eye on product feedback, customer success, and sensitive issues. In a separate use, one founder had Lindy assemble a daily briefing and look for clashes on the calendar.
- How it went
- The support agent handled more than 70% of routine tickets. The founder said the experience felt like handing work to a real teammate. No numbers were given for the briefing or calendar tasks.
- Tips
- Keep clear boundaries so the agent only handles repeatable support and leaves sensitive work to people. Ask it to draft any replies or calendar moves for review before anything is sent or changed.
Try it yourself with Lindy
Set up a Lindy agent that monitors new items in [helpdesk/inbox] and handles routine requests such as [common issue 1], [common issue 2], and [common issue 3] using [help docs/knowledge base]. Route anything sensitive, unclear, or outside those topics to me. Also prepare a daily briefing at [time] with [meetings], [open issues], and any calendar conflicts. Show me the drafted replies and proposed calendar changes first, and wait for my approval before sending, rescheduling, deleting, or submitting anything.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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