Use a chat agent to bargain down Comcast charges
An AI chatbot from DoNotPay handled a Comcast live chat and won one engineer a yearly discount worth $120.
- What they did
- Joshua Browder’s team used DoNotPay’s ChatGPT-based chatbot to message Comcast support for an engineer. The bot managed the conversation itself and stayed courteous while pressing for a lower rate.
- How it went
- The exchange produced a discount that adds up to $120 in savings over a year. The system had trouble with the customer’s email address, and DoNotPay says it is still fixing that issue.
- Tips
- If you try a similar workflow, make the agent stop before it accepts any new plan or change. DoNotPay is said to cost around $3 per month, and critics have questioned the company, so check it out carefully first.
Try it yourself with Claude in Chrome
Sign in to my [provider] account in this browser and open live chat with support. Ask whether they can reduce the monthly bill for my current internet service, and if useful mention that I’m looking at [competitor] or may cancel. Keep the exchange calm and avoid any upsells. Before you approve any new plan, payment, contract term, or other account change, stop and show me the exact price, fees, and commitment so I can decide.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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