Set up a voice agent for round-the-clock support calls
Robin Delta used a voice agent to answer support calls, handle basic issues, and book appointments any time of day.
- What they did
- They opened ElevenAgents and started with the customer support template. After uploading the knowledge base, SOPs, and policies, they chose a voice and language, then connected Zendesk, Intercom, a calendar, and a CRM. Once live, the agent took calls on its own, answered FAQs, solved tier-1 issues, escalated tougher cases with full context, and booked appointments. It also used ExpressiveMode to pick up tone and calm callers down.
- How it went
- The setup provided 24/7 coverage in more than 70 languages and removed routine calls from the team’s workload. It was built and launched live in minutes after the documents were uploaded.
- Tips
- Have your help content, policies, and handoff rules ready before you start. Test a few calls first, and make sure anything that sends a message, books a slot, or escalates waits for your approval.
Try it yourself with Lindy
You are a support-call voice agent for [business name]. Use these materials as your source of truth: [help docs], [FAQs], [SOPs], and [policies]. Answer incoming calls, handle common tier-1 questions, book appointments on [calendar], and pass anything outside those rules to [person or team] with a short summary, caller details, and the full context. Match the caller’s tone, stay calm and clear, and use [languages if needed]. Before you send a message, confirm an appointment, transfer a call, or take any other irreversible action, pause and ask me to approve it first. Start with a few test calls and tell me what you would do before going live.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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