Set up a support inbox agent in Lindy
A reviewer used Lindy’s starter prompt to create a customer-support agent, then linked Google and Slack so it was ready to try.
- What they did
- They started a 7-day free trial and chose Lindy’s built-in customer support email prompt without changing it. The agent was set to watch a support inbox, pull answers from a knowledge base, and send unfamiliar questions to Slack for help. Lindy assembled the agent in about a minute and showed each step, after which they connected Google and Slack and could adjust the prompts or model for each part.
- How it went
- The agent was ready to test, share, and publish. There were no reported live results, so nothing was shown about reply quality or how well handoffs worked.
- Tips
- If you try this, check each step before turning it on, especially the inbox, knowledge source, and escalation route. Keep a person in the loop for questions the agent can’t answer safely.
Try it yourself with Lindy
Help me create a customer-support agent in [tool name] that watches [support inbox or channel], answers routine questions from [help docs, FAQ, or knowledge base], and flags anything it cannot handle to [person or team] through [Slack, email, or another channel]. Before any message is sent, changed, deleted, or published, pause and ask me to approve it. Show me each step, let me edit the instructions for each step, and tell me when it is ready for testing. Use [Google account] and [Slack workspace] if needed.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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