Set up a Shopify chat agent for customer questions
Use an AI chat agent to answer routine store questions and route only edge cases to you.
- What they did
- A Shopify store owner in gardening and hydroponics added Rep.AI’s live chat to their store. They used it to reply to shoppers’ shipping, promo, and product questions, fill in product details, and handle Shopify messages, emails, and webform submissions. It also gave product advice and stepped in when a human reply would have been needed.
- How it went
- They said the agent paid for itself through sales and cut Shopify messages to zero. Over the last 30 days they reported 28 conversations, with 97% handled without handoff. The main limitation in the report was volume, since that result came from a small number of chats.
- Tips
- Start with a narrow set of common questions and make sure the agent can escalate anything it is not sure about. Check its replies on a small sample first so you can catch incorrect product guidance before customers see it.
Try it yourself with Lindy
Create a customer support chat agent for my [Shopify store] using [Lindy]. It should answer routine questions about [shipping times], [current promotions], and [product details] from my [FAQ, store policies, and product pages], and it should also help with [product recommendations] when possible. If a message asks about [refunds], [complaints], order changes, or anything uncertain, pause and ask me for approval before replying, then forward the thread to [email] with a short summary. Before I turn it on, show me the setup plan and draft responses to five common customer questions.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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