Search for a replacement flight after a cancellation

An airline agent found an earlier British Airways option, but a stuck auto-rebooking stopped the traveler from switching to it.

Done with Custom agent· Intermediate· May 2025

What they did
After Lufthansa cancelled the traveler’s original 13th-flight, its AI agent suggested a British Airways alternative for the 15th. At the same time, Lufthansa had already created a separate automatic rebooking for the 17th. The bot kept treating that unaccepted option as if it had been approved, and the traveler could not get through to a human agent.
How it went
The system did surface a better flight, but it did not complete the change. The traveler remained trapped in a loop and could not move from the 17th to the earlier BA option.
Tips
Use the agent to gather replacement options, but stop before any automatic change is applied. If a system has already generated a rebooking, make the prompt ask it to ignore unaccepted holds and wait for your confirmation before changing anything.

Try it yourself with ChatGPT Agent

I have a cancelled flight from [origin] to [destination] on [date]. Find alternate flights on [airline] or other airlines that arrive by [latest acceptable arrival time]. Show me the best 3 options with arrival time, price, and layovers, and include booking links. If there is already an automatic rebooking on my account, do not treat it as accepted unless I say so. Pause and ask for my approval before you make, submit, or confirm any new booking.

Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.

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