Automate reels, DMs, and refund handling

A photographer used Meta Muse to turn course videos into Reels, answer sales DMs, and take care of support and refunds.

Done with Meta Muse· Intermediate· Nov 2026

What they did
A photographer who sells photography courses online relied on Meta Muse for three repeat tasks. They had it slice long videos into short Instagram-ready clips with captions, respond to incoming DMs from potential buyers, and deal with customer service, including refund requests.
How it went
A secondhand account says some of the Reels cleared a million views. It also says the DM workflow led to sales worth several tens of thousands of dollars that they believed would have been lost without the agent.
Tips
Set it up so you can review every post, message, and refund step before anything goes live. Because the report is secondhand and leaves out configuration details and costs, treat the results as anecdotal rather than guaranteed.

Try it yourself with Meta Muse

I sell [course/product] and want help managing Instagram. Take this long video: [link or file], then create [number] short vertical Reels with captions and show them to me before publishing. For my incoming Instagram DMs, prepare replies that answer questions and move interested people toward buying [course/product], but stop and wait for my approval before sending any message. Also help with support for [issue type], including refund requests, and do not complete any refund until I confirm it.

Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.

Read the original on news.ycombinator.com ↗

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