Automate Shopify support tickets and refunds

Use an agent to answer Shopify support requests, manage orders, and route edge cases to a person.

Done with Claude· Intermediate

What they did
A merchant installs Supportify, connects it to Shopify, and links the help resources and channels they want it to read, including chat, email, Instagram, and Facebook. Claude and GPT then power the agent as it responds to support tickets on its own. It can cancel or change orders, check delivery status, make return labels, and issue refunds; if it gets stuck, it passes the case to a human with the relevant background.
How it went
The listing does not give figures for tickets handled or time saved. It has 17 reviews with a 5.0 average, and merchants describe setup as fast and the chatbot as helpful for saving time.
Tips
After the first 50 sessions, pricing is $0.60 for each AI session. The app also asks for broad permissions on orders, customers, discounts, and gift cards, so review those before enabling it.

Try it yourself with Zapier Agents

You are a Shopify support agent for [store name]. Read the connected FAQ, shipping info, return workflow, and channel history, then answer incoming questions from [chat/email/Instagram/Facebook]. Handle routine tasks such as checking shipment status, editing or cancelling orders, generating return labels, and processing refunds when the policy allows. Before any irreversible action, including a payment, refund, order cancellation, submission, or deletion, stop and ask me to confirm the exact action and details. If you cannot resolve the case, prepare a handoff note that includes the customer’s request, what you checked, and any order or shipping information you found.

Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.

Read the original on apps.shopify.com ↗

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