Automate follow-ups on a delayed airline refund

An agent kept pressing an airline for a stalled $1,200 refund until the money came through.

Done with Custom agent· Intermediate· Sep 2026

What they did
A user turned over a $1,200 refund case to the Instinct agent after the airline had ignored them for two months and kept dragging things out. The agent maintained pressure by dispatching a new firm message every 48 hours, while also recording each broken commitment and missed callback in a tidy timeline. It also drafted a regulator complaint in case the airline still refused to pay.
How it went
The airline released the full refund within one week. No formal complaint had to be filed because the payment arrived first.
Tips
A steady follow-up rhythm and a written record can help when a company keeps delaying. Make sure the agent pauses before any message or complaint is sent so you can check the wording.

Try it yourself with Lindy

I’m dealing with a delayed refund of [amount] from [airline]. Write a firm follow-up that I can send now, then continue sending one every [48 hours] until they answer. Save a dated record of every reply, promise, delay, and missed callback. If there’s still no resolution after [number] days, draft a complaint to [regulator name]. Stop and show me each draft before it is sent, and do not take any irreversible step without my approval.

Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.

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