Have the agent call your insurer and hand off the line
Meta Muse phoned a dental insurer, handled verification, waited on hold, and then passed the call back to the user when a human answered.
- What they did
- A Hacker News commenter said Meta’s AI agent made an outbound call to their dental insurer. It provided the member ID, answered a security question, and stayed on the line through the wait. When a representative finally picked up, the agent moved the call over to the user.
- How it went
- The handoff happened about ten minutes after the caller reached a person, so the user avoided sitting through the hold themselves. The commenter said they had not tried the feature before, and no other limits or settings were mentioned.
- Tips
- This is useful for calls where you want the agent to do the waiting and then bring you in once a person answers. Ask it to stop and get your approval before sharing anything beyond basic account details or before any submission or change.
Try it yourself with Meta Muse
Call [insurer name] at [phone number] for me about [question]. If they ask for my member ID, use [member ID]. If they ask any other personal details, pause and ask me before answering. Stay on the line if there’s a hold. When a human representative joins, let me know immediately and transfer the call to me before saying anything else that could change my account or submit a request.
Fill in the [brackets]. Agents can make mistakes, so review anything before it is sent, paid or deleted.
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